Need help? Our support team is ready to assist with account-related questions, technical issues or general feedback. Contact us for password resets, deposits and withdrawals help, site troubleshooting, or to provide comments about promotions and games. Reach out via live chat, email or phone and we'll respond promptly through the most convenient channel for you. Support is available 24/7 for urgent matters and business hours for account verification queries. Use live chat for fastest responses and email for detailed enquiries.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat & email) |
| General Enquiries | [email protected] (general requests) |
| Affiliate Enquiries | [email protected] (partner queries) |
| Payments | [email protected] (billing) |
| Privacy | [email protected] (data matters) |
| Phone | +61 2 4983 6421 (calls & SMS) |
| Working Hours | Mon-Fri, 09:00-18:00 (AEST local) |
Email Support
Email is our preferred contact method for detailed requests, account matters and any enquiries that require documents or explanations. Please include a clear subject line, relevant account details and current contact information so we can process your request without delays. Attach any supporting documents as PDFs or images and allow time for our team to review and respond.
Contact Form
Response Time
Johnny Kash support aims to respond to most enquiries within one business day. Simple requests are usually resolved quickly, while more complex issues may take longer depending on their nature and the information required. If a case needs extra checks we’ll keep you informed and provide an estimated timeframe. Please check your email spam folder.
Feedback
Tell us what you think - send feedback, suggestions or ideas to improve the site. We review every message carefully and use your input to refine features, fix faults and make navigation clearer. Drop a note via the feedback form or live chat, and we’ll consider your suggestions for upcoming updates to make the site easier to use.